EKOI R4 BOA® Shoes Black

Our return policy allows you to return your products in new condition (unworn, unwashed), with tags attached and in their original packaging within 30 days.
For a Credit or Exchange request, the return costs are totally free*.For a Refund request, the cost of a return request is 5.00 EUR** which will be deducted from your refund.*Valid in Austria, Belgium, Canada, Czech Republic, Denmark, France, Germany, Italy, Japan, Luxembourg, Netherlands, Poland, Spain, United Kingdom, United States.**Valid in Belgium, France, Italy, Luxembourg, Netherlands, Spain. 10.00 EUR in Austria, Czech Republic, Denmark, Germany, Poland, United Kingdom.

Make your request :
If you comply with the return conditions, just go to your customer account and then click on My return
- Select the order concerned by the return*
- Tick the quantity of or products that you want to return
- Select one option : credit voucher, change or refund
- Once the return request has been completed you can prepare your pack and send it.

*If the order is no longer available, you do not respect the return conditions (return within 30 days)*

Prepare your parcel :
- Add a copy of you invoice in the pack or write your details
- Return the product(s) with the labels attached and in their original packaging
- Helmets and glasses MUST be returned in a rigid, reinforced cardboard box. Any return in soft packaging will result in the immediate return of the product without exchange or refund. In the event of failure to comply with this instruction, Ekoï declines all responsibility for the condition of the product.
- If you want to return a product on your own within the UK, you can send it to the following address: Brian Smith / Ekoï UK, c/o 86 Elm Grove, Orpington BR6 0AD, UK. If your are based in Europe, you can send it to the following address :

JCR EKOI
1090 Avenue des Lions
PARC D’ACTIVITÉ DU CAPITOU PRODUCTION
83600 Fréjus
France

On receipt at our warehouse the pack will be dealt with within 5 working days maxi and the refund or credit made at the same time.
In case of refund, the amount will be sent back by reverse transaction.
In case of instalments, the amount will be deducted from the last payment

Our return conditions allow return of your new products (not worn during training or washed), with the original labels and bags. Customers have to inform us of the return online within 30 days after receipt of the order and have 30 days maxi to return the articles.

Items tried to check the size are not considered like worn. We reserve the right to refuse a return if it is damaged or for hygienic reasons.

In case of refund, the gifts offered with the products must also be returned (mentioned on the invoices,
All customised items cannot be returned. (glasses, prescription glasses, helmets...)
The bags containing the product (s) to be returned must not be stapled (risk of damage of the product
For the return of shoes, the soles must not be marked, either by placing cleats, or by walking on an abrasive surface.

First of all check with your tracking n° if the pack has been delivered to our warehouse or not.
If so, it will be dealt with within 5 working days maximum.