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Gift Voucher
Offer the freedom to choose!
You want to give one or more gifts to a cyclist or triathlete by offering a helmet or a pair of sunglasses or maybe a jacket or a pair of bibtights... a pair of gloves is also nice, isn't it?... In reality, you are a bit lost and you don't really know what he or she needs. Especially since the EKOÏ product catalog is... plethoric.
So keep it simple and give him or her the freedom to choose with an Ekoï Gift Voucher.
In a few clicks, you determine the amount, pay online and the recipient receives the Gift Voucher directly by email. It's the ideal formula for a "last minute" present. It's possible to make someone happy on D-Day!
- Be sure to please with Ekoï Gift Voucher.
- It's the ideal formula for a "last minute" present.
- The gift vouchers are valid on the entire Ekoï website and in the showroom.
Digital or paper format, the choice is yours!
- Enter the recipient's email address to send the Gift Voucher in digital format.
- Enter your email address to print the gift certificate and deliver it by hand.
Terms of use of the Gift Voucher:
- Each Gift Voucher contains a unique discount code to be used in the shopping cart, during a future order.
- If you do not use the full amount of the Gift Voucher, a new discount code for the remaining amount will be sent to you.
- You can use one or more Gift Vouchers at the same time.
- They can be used with no minimum purchase amount for one year on the entire Ekoï website.
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What is a pre-order?
This is a purchase for a product that will be available soon, and which allows you to reserve this product.
Simply follow the usual purchasing process: add the product to your cart, enter your shipping and payment information, then confirm your order.
Upon receipt of the products, your order will be prepared as soon as possible and we will keep you informed by e-mail (please also check your spam mails)
What if my order contains products in stock and in pre-order ?
Products in stock and products on pre-order will be shipped all together, when all products are available.
Our return conditions allow you to return new articles only if not washed & not worn with original labels and bags. Customers have to inform us of the return online within 14 days after receipt and have 30 days maxi to return the articles.
Only 1 free return is available per order.
for the following countries :
United Arab Emirates, Belgium, France, Germany, Spain, Italy, Luxemburg, Netherlands, Austria, Poland, Denmark, Czech Republic, United States, Japan, Sweden, Canada, United Kingdom
Make your request :
If you comply with the return conditions, just go to your customer account and then click on
My return
- Select the order concerned by the return*
- Tick the quantity of or products that you want to return
- Select one option : credit voucher, change or refund
- Once the return request has been completed you can prepare your pack and send it.
*If the order is no longer available, you do not respect the return conditions (return within 14 days)*
Prepare your parcel :
- Add a copy of you invoice in the pack or write your details
- Return the product(s) with the labels attached and in their original packaging
- Prepare a return label and stick it on the package.
- Click here find where you can drop your pack.
- If you want to return a product on your own within the UK, you can send it to the following address: Brian Smith / Ekoï UK, c/o 86 Elm Grove, Orpington BR6 0AD, UK. If your are based in Europe, you can send it to the following address :
JCR EKOI
1090 Avenue des Lions
PARC D’ACTIVITÉ DU CAPITOU PRODUCTION
83600 Fréjus
France
On receipt at our warehouse the pack will be dealt with within 5 working days maxi and the refund or credit made at the same time.
In case of refund, the amount will be sent back by reverse transaction.
In case of instalments, the amount will be deducted from the last payment
Our return conditions allow return of your new products (not worn during training or washed), with the original labels and bags. Customers have to inform us of the return online within 14 days after receipt of the order and have 30 days maxi to return the articles.
Items tried to check the size are not considered like worn. We reserve the right to refuse a return if it is damaged or for hygienic reasons.
In case of refund, the gifts offered with the products must also be returned (mentioned on the invoices,
All customised items cannot be returned. (glasses, prescription glasses, helmets...)
For helmets with a fall sensor, please stick the sensor on after trying on the helmet. Once it has been glued, the return cannot be accepted.
The bags containing the product (s) to be returned must not be stapled (risk of damage of the product
For the return of shoes, the soles must not be marked, either by placing cleats, or by walking on an abrasive surface.
* Only 1 free return is available per order.
for the following countries :
United Arab Emirates, Belgium, France, Germany, Spain, Italy, Luxemburg, Netherlands, Austria, Poland, Denmark, Czech Republic, United States, Japan, Sweden, Canada, United Kingdom
First of all check with your tracking n° if the pack has been delivered to our warehouse or not.
If so, it will be dealt with within 5 working days maximum.
