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Gift Voucher

GIFT VOUCHER
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Description

Offer your frends and loved ones the freedom to choose!

You want to give one or more gifts to a cyclist or triathlete by offering them a helmet or a pair of sunglasses or perhaps a jacket or a pair of bib tights, or, or a pair of gloves is also lovely, isn't it?... In reality, you are a bit lost and you don't know what the cyclist in your family or circle of friends would like. Not helped as EKOÏ's product catalog is HUGE.

So why not keep it simple and give them the freedom to choose with an Ekoï Gift Voucher.

In a few clicks, you specify the amount, then pay online, and the lucky recipient receives the Gift Voucher directly by email. It's the ideal formula for a 'last minute' present. It's possible to make someone happy on their personal D-Day!

Products benefits

- Be sure to please with Ekoï Gift Voucher.
- It's the perfect formula for a 'last minute' present.
- The gift vouchers are valid on the entire Ekoï website and in our showroom.

Features

In digital or paper format, the choice is yours!
- Enter the recipient's email address to send the Gift Voucher in digital format.
- Or enter your email address to print the gift certificate and deliver it by hand.

Terms of use of the Gift Voucher:
- Each Gift Voucher contains a unique discount code to be used in the shopping cart, during a future order.
- If you do not use the full amount of the Gift Voucher, a new discount code for the remaining amount will be sent to you.
- You can use one or more Gift Vouchers at the same time.

Use

- They can be used with no minimum purchase amount. Valid for one year from date of issue on the entire Ekoï website.

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Ekoï Gift Voucher
PRE-ORDER

What is a pre-order?

This is a purchase for a product that will be available soon, and which allows you to reserve this product.

Simply follow the usual purchasing process: add the product to your cart, enter your shipping and payment information, then confirm your order.
Upon receipt of the products, your order will be prepared as soon as possible and we will keep you informed by e-mail (please also check your spam mails)

What if my order contains products in stock and in pre-order ?

Products in stock and products on pre-order will be shipped all together, when all products are available.

Delivery
Return
How much is a return ?

Our return policy allows you to return your products in new condition (unworn, unwashed), with tags attached and in their original packaging within 30 days.
For a Credit or Exchange request, the return costs are totally free*.For a Refund request, the cost of a return request is 5.00 EUR** which will be deducted from your refund.*Valid in Austria, Belgium, Canada, Czech Republic, Denmark, France, Germany, Italy, Japan, Luxembourg, Netherlands, Poland, Spain, United Kingdom, United States.**Valid in Belgium, France, Italy, Luxembourg, Netherlands, Spain. 10.00 EUR in Austria, Czech Republic, Denmark, Germany, Poland, United Kingdom.

I want to return 1 or more articles …. How can I do this ?

Make your request :
If you comply with the return conditions, just go to your customer account and then click on My return
- Select the order concerned by the return*
- Tick the quantity of or products that you want to return
- Select one option : credit voucher, change or refund
- Once the return request has been completed you can prepare your pack and send it.

*If the order is no longer available, you do not respect the return conditions (return within 30 days)*

Prepare your parcel :
- Add a copy of you invoice in the pack or write your details
- Return the product(s) with the labels attached and in their original packaging
- Helmets and glasses MUST be returned in a rigid, reinforced cardboard box. Any return in soft packaging will result in the immediate return of the product without exchange or refund. In the event of failure to comply with this instruction, Ekoï declines all responsibility for the condition of the product.
- If you want to return a product on your own within the UK, you can send it to the following address: Brian Smith / Ekoï UK, c/o 86 Elm Grove, Orpington BR6 0AD, UK. If your are based in Europe, you can send it to the following address :

JCR EKOI
1090 Avenue des Lions
PARC D’ACTIVITÉ DU CAPITOU PRODUCTION
83600 Fréjus
France

When will my return be dealt with ?

On receipt at our warehouse the pack will be dealt with within 5 working days maxi and the refund or credit made at the same time.
In case of refund, the amount will be sent back by reverse transaction.
In case of instalments, the amount will be deducted from the last payment

What are your return conditions?

Our return conditions allow return of your new products (not worn during training or washed), with the original labels and bags. Customers have to inform us of the return online within 30 days after receipt of the order and have 30 days maxi to return the articles.

Items tried to check the size are not considered like worn. We reserve the right to refuse a return if it is damaged or for hygienic reasons.

In case of refund, the gifts offered with the products must also be returned (mentioned on the invoices,
All customised items cannot be returned. (glasses, prescription glasses, helmets...)
The bags containing the product (s) to be returned must not be stapled (risk of damage of the product
For the return of shoes, the soles must not be marked, either by placing cleats, or by walking on an abrasive surface.

I ‘ve sent my pack back, have you already received it ?

First of all check with your tracking n° if the pack has been delivered to our warehouse or not.
If so, it will be dealt with within 5 working days maximum.

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