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GIFT VOUCHER
Be sure to please your close relations with Ekoi gift vouchers ! They are valid in EKOI Showroom and on EKOI website.
-No minimum purchase is required and vouchers are valid one year on the whole site.
-A gift voucher is sent to delivery address with corresponding amount and reduction code.
Be sure to please with Ekoï gift vouchers.
Gift vouchers are valid on the entire Ekoï site and at the Showroom.
They can be used without a minimum purchase amount for one year on the whole site !
Digital or paper version, it's your choice !
- Enter the recipient's e-mail address to send the gift voucher in digital version
- Enter your e-mail address to print the gift voucher and give it yourself
How to use your gift :
- Each gift has a unique discount code to apply on the basket, for next order
- If you do not use the entire amount of the gift, a new reduction code of the balance amount is sent.
- You can use one or more gift vouchers together.
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What is a pre-order?
This is a purchase for a product that will be available soon, and which allows you to reserve this product.
Simply follow the usual purchasing process: add the product to your cart, enter your shipping and payment information, then confirm your order.
Upon receipt of the products, your order will be prepared as soon as possible and we will keep you informed by e-mail (please also check your spam mails)
What if my order contains products in stock and in pre-order ?
Products in stock and products on pre-order will be shipped all together, when all products are available.
Our return conditions allow you to return new articles only if not washed & not worn with original labels and bags. Customers have to inform us of the return online within 14 days after receipt and have 60 days maxi to return the articles.
Only1 free return per order for the following countries :
for the following countries :
Belgium, France, Germany, Spain, Italy, Luxemburg, Netherlands, Austria, Poland, Denmark, Czech Republic, Canada, United States, Japan, Sweden,
Make your request :
If you comply with the return conditions, just go to your customer account and then click on
My return
- Select the order concerned by the return*
- Tick the quantity of or products that you want to return
- Select one option : credit voucher, change or refund
- Once the return request has been completed you can prepare your pack and send it.
*If the order is no longer available, you do not respect the return conditions (return within 14 days)*
Prepare your pack : :
- Add a copy of you invoice in the pack or write your details
- Return the product(s) with the labels attached and in their original packaging
- Prepare a return label and stick it on the package.
- Click here find where you can drop your pack.
- If you want to return a product on your own, you can send it to the following address :
JCR EKOI
1090 Avenue des Lions
PARC D’ACTIVITÉ DU CAPITOU PRODUCTION
83600 Fréjus
France
On receipt at our warehouse the pack will be dealt with within 5 working days maxi and the refund or credit made at the same time.
In case of refund, the amount will be sent back by reverse transaction.
In case of instalments, the amount will be deducted from the last payment
Our return conditions allow return of your new products (not worn during training or washed), with the original labels and bags. Customers have to inform us of the return online within 14 days after receipt of the order and have 60 days maxi to return the articles.
Items tried to check the size are not considered like worn. We reserve the right to refuse a return if it is damaged or for hygienic reasons.
In case of refund, the gifts offered with the products must also be returned (mentioned on the invoices,
All customised items cannot be returned. (glasses, prescription glasses, helmets...)
For helmets with a fall sensor, please stick the sensor on after trying on the helmet. Once it has been glued, the return cannot be accepted.
The bags containing the product (s) to be returned must not be stapled (risk of damage of the product
For the return of shoes, the soles must not be marked, either by placing cleats, or by walking on an abrasive surface.
* Only1 free return per order for the following countries :
for the following countries :
Belgium, France, Germany, Spain, Italy, Luxemburg, Netherlands, Austria, Poland, Denmark, Czech Republic, Canada, United States, Japan, Sweden,
First of all check with your tracking n° if the pack has been delivered to our warehouse or not.
If so, it will be dealt with within 5 working days maximum.
