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Free return* (under conditions) Payment by instalments (Interest free)
  • Compose your new EKOI gear

Compose your new EKOI gear

 
Jersey
Bibshorts

Size guide

Delivery

Delivery options and returns

Shipping information for : France

At home
UPS Standard ®
Delivery between 30/05 and 01/06
For any order placed before 12 noon, home delivery within 2-3 working days.
Retail price : 9,99 €
Chronopost Express Domicile France
Delivery between 27/05 and 30/05
For any order placed before 12 noon, home delivery within 1 working days.
Retail price : 9,99 €
In a pick-up point
Mondial relay
Delivery between 30/05 and 01/06
For all orders placed before 12.00 pm, delivery in 72 hours at a Collection point. (All collection points can change due to the current situation.)
Free from 99,99 € spend
Retail price : 4,99 €
UPS Standard ® Access Point
Delivery between 30/05 and 01/06
For all orders placed before 12.00 pm, delivery in 48-72 hours at a collection point.
Free from 149,99 € spend
Retail price : 6,99 €
Chronopost - Livraison express en point relais
Delivery between 30/05 and 01/06
For all orders placed before 12.00 pm, delivery in 24 hours at a UPS collection point. All collection points can change due to the current situation.
Free from 159,99 € spend
Retail price : 6,99 €

Free Returns

How much is a return ?

Our return conditions allow you to return new articles only if not washed & not worn with original labels and bags. Customers have to inform us of the return online within 14 days after receipt and have 60 days maxi to return the articles.
Only1 free return per order for the following countries :
for the following countries :
Belgium, France, Germany, Spain, Italy, Luxemburg, Netherlands, Austria, Poland, Denmark, Czech Republic, United States, Japan, Sweden,

I want to return 1 or more articles …. How can I do ?

Make your request :
If you comply with the return conditions, just go to your customer account and then click on My return
- Select the order concerned by the return*
- Tick the quantity of or products that you want to return
- Select one option : credit voucher, change or refund
- Once the return request has been completed you can prepare your pack and send it.

*If the order is no longer available, you do not respect the return conditions (return within 14 days)*

Prepare your pack : :
- Add a copy of you invoice in the pack or write your details
- Return the product(s) with the labels attached and in their original packaging
- Prepare a return label and stick it on the package.
- Click here find where you can drop your pack.
- If you want to return a product on your own, you can send it to the following address :

JCR EKOI
1090 Avenue des Lions
PARC D’ACTIVITÉ DU CAPITOU PRODUCTION
83600 Fréjus
France

When will my return be dealt with ?

On receipt at our warehouse the pack will be dealt with within 5 working days maxi and the refund or credit made at the same time.
In case of refund, the amount will be sent back by reverse transaction.
In case of instalments, the amount will be deducted from the last payment

What are your return conditions?

Our return conditions allow return of your new products (not worn during training or washed), with the original labels and bags. Customers have to inform us of the return online within 14 days after receipt of the order and have 60 days maxi to return the articles.

Items tried to check the size are not considered like worn. We reserve the right to refuse a return if it is damaged or for hygienic reasons.

In case of refund, the gifts offered with the products must also be returned (mentioned on the invoices,
All customised items cannot be returned. (glasses, prescription glasses, helmets...)
For helmets with a fall sensor, please stick the sensor on after trying on the helmet. Once it has been glued, the return cannot be accepted.
The bags containing the product (s) to be returned must not be stapled (risk of damage of the product
For the return of shoes, the soles must not be marked, either by placing cleats, or by walking on an abrasive surface.

* Only1 free return per order for the following countries :
for the following countries :
Belgium, France, Germany, Spain, Italy, Luxemburg, Netherlands, Austria, Poland, Denmark, Czech Republic, United States, Japan, Sweden,

I ‘ve sent my pack back, have you already received it ?

First of all check with your tracking n° if the pack has been delivered to our warehouse or not.
If so, it will be dealt with within 5 working days maximum.

PRE-ORDER

What is a pre-order?

This is a purchase for a product that will be available soon, and which allows you to reserve this product.

Simply follow the usual purchasing process: add the product to your cart, enter your shipping and payment information, then confirm your order.
Upon receipt of the products, your order will be prepared as soon as possible and we will keep you informed by e-mail (please also check your spam mails)

What if my order contains products in stock and in pre-order ?

Products in stock and products on pre-order will be shipped all together, when all products are available.